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Career180 | نموذج طلب وظيفة Technical Support Engineer

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Technical Support Engineer

Career180 • مصر
مستوي الخبرة
+1 سنة
نوع العمل
دوام كامل
نوع مكان العمل
هجين
اخر موعد للتقديم
01-05-2026

وصف الوظيفة

  • Respond to user inquiries across multiple channels (support tickets, social media, sales escalations).
  • Help users with their inquiries effectively.
  • Troubleshoot and resolve technical issues in a timely manner.
  • Identify whether issues are:
    • User guidance / how-to questions.
    • Bugs or technical issues.
    • Product or UX gaps.
  • Escalate bugs to the Engineering team with clear reproduction steps.
  • Collaborate with the Product team on recurring user pain points.
  • Ensure all issues are properly logged, categorized, and tracked.
  • Maintain accurate documentation of reported issues and resolutions.
  • Follow up with users until full resolution.
  • Work closely with Engineering, QA, Product, Sales, and Marketing teams.
  • Act as the voice of the customer internally.
  • Provide insights on common issues and improvement opportunities.
  • Identify patterns in user issues and suggest improvements.
  • Help build an internal knowledge base and FAQs.
  • Contribute to improving support processes and workflows.

المهارات المطلوبة

  • 1–3 years of experience in Technical Support, Customer Support, or similar role.
  • Strong problem-solving and analytical thinking skills.
  • Ability to understand and explain technical concepts clearly.
  • Excellent communication skills (Arabic & English).
  • High attention to detail and ownership mindset.
  • Experience with ticketing tools (e.g., Zendesk, Intercom, Freshdesk).
  • Basic knowledge of databases or logs.
  • Basic understanding of:
    • Web applications and how they work
    • Common debugging scenarios (login issues, uploads, performance)


الحد الأقصى لحجم التحميل: 10 ميجابايت. أنواع الملفات المقبولة: .pdf، .doc، .docx، .jpg، .jpeg، .png